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My journey has a Data Extension as the Entry Point. In this data extension, I have information for passengers including PassengerId (Which is connected to the Contact Key in Contact Builder but does not play a significant role in this journey) and a FlightId. Using this FlightId we, later on during the journey, check whether the flight is canceled or not and based on that we either send or do not sent the next email.

Now in an attribute group of the Contact Builder, Customers DE (passengers in reality) have a one-to-many relationship with Flights DE (each passenger can fly zero or more times).

enter image description here

Note in the picture above that FlownTransactionID (highlighted), is the primary key of the Flights table. This column is what I use to check the cancellation status of the flight as the joining column.

Using this Decision Split in the journey, I check whether the flight is canceled or not:

enter image description here

The column FlightId belongs to the Entry Point Data Extension (Journey Data) and FlownTransactionID belongs to Contact Data. To reach this ID (FlownTransactionID), I follow this path in the Decision Split:

Contact Data > [My Attribute Group] > Customer > Flight > FlownTransactionID

The second condition comes from the same Flights DE as in above.

So here is the problem:

When I test my journey, I notice that a passenger with a FlightId that is NOT canceled falls in the path where passengers with canceled flights go:

enter image description here

So either the boolean flag is not verified correctly or the matching of the key columns does not work as it should. Or maybe something else? I am slightly worried whether my Attribute Group in the Contact Builder is not set correctly or is this the correct way to go?

Note that, there are other test passengers with flights not canceled (Flights.IsCanceled = False) that continue the journey and do not fall in the ELSE path down. This has confused me slightly more.

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  • Does this contact have multiple flights? Do you confirm that the other test passengers that did not fall in the ELSE pathdown have only one flight? Oct 2, 2019 at 14:36
  • @RachidMamai The contact may have more than one Flight as it is allowed in the Attribute Group. But the FlightID in the EntryPoint Data Extension is a unique value and there is only one FlownTransactionID in the Flights DB with that value. That is how I check the status of the flight. Oct 2, 2019 at 14:38
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    Journey Builder have some random troubles evaluating contact data in test mode. Try activating the journey (don't forget to delete email activities) and check this contact's behaviour.. Oct 2, 2019 at 14:51
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    @Disasterkid does the contact who goes on the "not cancelled" path have only one flight on Flights DE? Can you confirm that all the other 4 people have more than one flight in Flights DE? Oct 3, 2019 at 12:48
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    You can see the entries for each path and not just the numbers by going to the History tab on Journey Builder, chose your Journey + version, scroll down to the "Status" part and check "Entered Wait". Oct 3, 2019 at 14:00

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