I have added two different public groups ( for example Group-1 & Group-2 ) in one QUEUE.. i am assigning case to this QUEUE using case assignment rule..in this scenario both Group-1,Group-2 users can access this case..
Here My Requirement is i have to restrict one Group to see case record based on criteria means only one Group can have access another wont access..
Here two public groups are in Same Queue.
Can i do this using a work flow Rule or else How can i achieve this??