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I configured the Marketing Cloud Connector enabling all the tracking info to be synchronized to Salescloud (see picture below) but, after sending some emails, I don't see where in Salescloud I can find the tracking info.

enter image description here

I read something about the Email Results tab but I didn't find it.

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You need to add this tab in Sales Cloud first: Send Analytics

Access the Marketing Cloud Connect Send Analytics tab within the Sales or Service Cloud. This tab provides aggregate tracking data for all sends, specific subscribers' activities, and specific email send activities. Marketing Cloud Connect reports are based on tracking data stored in the CRM.

https://help.salesforce.com/articleView?id=mc_co_send_analytics.htm&type=5

  • thanks, do you know why I cannot see the email tracking I sent previously? – fromero Sep 27 at 11:27
  • you should be able to control the time range of the graphs, unfortunately I don't have access to an account with this tab at the moment to post a screenshot – zuzannamj Sep 27 at 11:34
  • Yes, I did it, but no info is displayed – fromero Sep 27 at 11:37
  • When did you enable tracking? Do you see Individual Email Results on your test contacts that you sent emails to? – zuzannamj Sep 27 at 11:41
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    Ok, this might mean a few things, but I would suggest opening a new thread for that for that. Just tell me how you sent the emails - to a Sales Cloud Campaign, report? To a Salesforce DE? Journey Builder with Sales Cloud data source? – zuzannamj Sep 27 at 12:00

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