Being on Sales Cloud only, can we make use of Omni-Channel for Lead Assignment using Service Cloud feature license?
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Yes we can use omni-channel with lead using service cloud license. In my current project we have service cloud license and we are using omnichannel to route leads to agent.
Make sure on user record page, Service Cloud User checkbox is checked to receive lead in omni-channel. Any help on omni-channel feel free to contact me over here.