I have Marketing Cloud connector setup in our Service Cloud org. I have sent SMS messages via Journeys and using Data Extension lists in MC but have noticed none of my accounts show any records in the SMS Sends related list.

Can anyone explain the purpose of this list and how/when this is populated?

1 Answer 1


As far as I'm aware, this was part of a beta program from sometime in 2016(?). There was documentation about it out there, potential in the release notes, but I just did a quick search and that looks to have been purged.

The system does still keep the related lists, creates workflows relating to SMS, and some accounts have it listed as a send option in their Marketing Cloud Configuration settings, but last I heard it's effectively dead in the water.

  • Ditto that comment
    – Doug
    Commented Sep 20, 2019 at 16:55

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