Sorry if this sounds like a silly question, but I can't figure out how to delete or rename a folder I created under Contact Builder -> Data Extensions.

My folder is sitting under the root "Data Extensions" folder, it's empty, and I have admin permissions, but I can't find any element in the GUI that would allow me to delete or rename it.

  • It might seem dumb, but did you try to right click on the folder and then select delete? Sep 14, 2019 at 15:44
  • Yes, and there's no context-sensitive menu for Salesforce. It's just the standard OS menu with options for copying, pasting, etc. Sep 14, 2019 at 15:47
  • What’s the name of that folder? Some names are reserved for system folders, so it you name a folder for example “All subscribers” - you won’t be able to delete it yourself, you will have to contact support.
    – zuzannamj
    Sep 14, 2019 at 17:02
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    On right click. Can you go to Email Studio>Subscribers>Data Extensions and try from there?
    – zuzannamj
    Sep 14, 2019 at 17:25
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    @CodeRage yes, that worked! right-clicking on contact builder doesn't work, but from email studio it does... crappy GUI! If you want to add this as an answer, I'll gladly accept it. Sep 14, 2019 at 17:35

1 Answer 1


Try to delete it from Email Studio:

Go to Email Studio > Subscribers > Data Extensions and right click on the folder.

  • Thanks, this worked. This is yet another example of Salesforce's crappy GUI: Contact Builder allows us to create folders, but not to delete them. For deleting them, we need to go to Email Studio. Sep 14, 2019 at 18:34
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    Yep. Contact builder and email dataextension is another great example where Salesforce did a really bad job. There is so much bs going on when browsing on second pages and switching to a folder which has no second page and so on. Also when you look at warnings and errors that are presented in the developer console you get the a really bad feeling. Sometimes I doubt certain functionality is developed from one of the leading technology firms on earth because it seems so unfinished. Sep 14, 2019 at 20:08

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