5

Related to previous Question: My Previous Question

ok now got to know that its not tracked on Task, but an record under an object "Individual Email Result" is created and tracks the below fields enter image description here

    Email Name :ettest
    Lead :Test Test, Test Test
    From Name : Pravin 
    From Address :xxxx@cccc.com 
    Subject Line    :ettest 
    Date Sent   :2/12/2014 1:41 AM Opened : Not Checked Date Opened 
    Date Unsubscribed    
    Number of Total Clicks  :0 
    Date Bounced: Number of Unique Clicks   :0 
    Link "View Sent Email" all this is tracked.

how can we do the same for triggered send email from sf

Any Suggestions How to create this record and from where can i get this values and how to update the when its opened along with the no of times clicked

  • View sent email opens up the page in Exact Target the exact mail sent to the subscriber – Pravin Feb 12 '14 at 18:28
1
+50

I added the below ampscript mentioned details are captured but view sent email dose not work. ET page in SF Displays JOB ID Missing any suggestions

     %%[ var @id
     set @id=CreateSalesforceObject("xtma_Individual_Email_Result__c", 7, "Name", emailname_, "From_Address__c",OwnerEmail,"From_Name__c",OwnerFullName,"Subject_Line__c",EmailSubject,"Opportunity__c",Whoid," Email__c",view_email_url,"RecordTypeId","01260000000Jxxx"
     )
     ]%%
| improve this answer | |
  • Is this the a best practice. – Pravin Feb 19 '14 at 6:55
  • 1
    I have not seen this use-case before, typically the Individual Email Result objects are only created by the integration, not manually using AMPscript. Is the email send that you are creating the Individual Email Results records one that was sent through the ExactTarget Integration with Salesforce? If not, then I believe there is going to be some metadata missing within ExactTarget that relates the Id of the Email Result from Salesforce with the JobID in ExactTarget which is required for that link to work. – Mac Feb 19 '14 at 12:48
  • Thanks Mac, to take a look at it. Yes it is sent from exact target integration in salesforce. but its a Triggered Send Using Rest API. In common practice in SF when we send an ET email for lead/contact through the standard ET App, the mail sent is recorded in (IER)Individual EmailResult. But doing the same using a triggred send Fails to track the mails. As a work arround we have created a new field in IER which captures the link %%view_email_url%%. this solves the use case but seems a kind of tricky. – Pravin Feb 19 '14 at 17:41
  • Seems like a good workaround, but really looking for a more authoritative answer as to how we should be addressing this – Kelly J Andrews Feb 23 '14 at 17:52
  • @Kelly J Andrews , Thanks for Reviewing the Workaround. Still Open for a solution with best practice. By This approach I am Experiencing Delays in Sending emails. ie mails are in Queue for a long time. is this because of the DML Operation ? in each Individual mail. Please share your ideas if any. Thanks. – Pravin Feb 24 '14 at 5:16

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