I have implemented live agent in my org and observed that once visitors invoke a chat, they can just copy the url and paste it multiple times to invoke multiple chat requests to agents. This happens even when copying the url to multiple browsers or to incognito tabs.

This is leading to many issues as prechat code in the chat initiation page does not work in such scenarios. Is there a way to prevent new requests when people try to copy paste the chat window url?

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.