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I've done a lot of reading on LMA (nice overview here), and it's an app that can technically be installed on any org, although docs and this trailhead module generally suggest to install it on a Partner Business Org (PBO) - the one that usually has environment hub setup on it and the like.

The managed package (soon to go public) is bringing functionality from an existing web platform into Salesforce, so our business has been running on a normal Production org for a couple years.

I know LMA can autocreate leads and also allow you to manage the licenses and even log into customer/subscriber orgs to do some debugging. Ideally, it seems that having the LMA on our normal Production org would be the best option - it allows us to gain insight and provide support all from one Salesforce instance, rather than having to always login to the PBO to do anything with the actual licensing.

Questions:

  1. Is it a good idea to install and manage LMA from our Production org rather than from the PBO?

  2. What are some gotcha's or complications that could arise from installing it directly in the Production org?

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Is it a good idea to install and manage LMA from our Production org rather than from the PBO?

For most partners, their Partner Business Org is their Production Org. You should have an option to convert your Production Org to a Partner Business Org, as described in the documentation. Your LMA should be installed in the org in which you do business, in order to facilitate doing business with your clients/subscribers.

What are some gotcha's or complications that could arise from installing it directly in the Production org?

Cases need to be logged against the PBO in order to get Partner Support involved. Therefore, installing in a non-PBO may result in delays in processing your support cases. Aside from that, there should be no further complications. I've even installed LMA in a Developer Edition org (hint: should not be done for real with an AppExchange-listed package), and it worked just fine.

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  • Document link above is not working - what link did you have in mind? – Brian Miller Sep 2 '19 at 13:43
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    @BrianMiller Edited the link. It's in the ISVForce guide, under ISVForce Quick Start > Tutorial #1: Sign Up for AppExchange > Step 3: Get a Business Org. – sfdcfox Sep 2 '19 at 14:08

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