I have created an HTML version Email template, and trying to have one checkbox. So I have used input type ="checkbox", while previewing it is displaying perfectly but when I view in outlook its visible as a pair of square bracket.

Can someone help me on this.

This is how it looks while I preview in Salesforce email template enter image description here

This is how it looks in Outlook:

enter image description here

Code in HTML Version: enter image description here

  • Did you test in a separate client (e.g. gmail) to confirm the behavior? – sfdcfox Aug 29 '19 at 8:02
  • it is HTML template, its working good in web mail but in outlook its failing – C. Praveenkumar Aug 29 '19 at 8:03

You'll want to read Using Forms in Email: Method or Madness?, and I found this Q&A on Stack Overflow. Basically, your best choice is to conditionally hide the field in Outlook and link them to a page. You can't render forms in Outlook, which uses Microsoft Word in the background to render the email, which is ... limited compared to other modern clients.

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