3

I have created an HTML version Email template, and trying to have one checkbox. So I have used input type ="checkbox", while previewing it is displaying perfectly but when I view in outlook its visible as a pair of square bracket.

Can someone help me on this.

This is how it looks while I preview in Salesforce email template enter image description here

This is how it looks in Outlook:

enter image description here

Code in HTML Version: enter image description here

  • Did you test in a separate client (e.g. gmail) to confirm the behavior? – sfdcfox Aug 29 at 8:02
  • it is HTML template, its working good in web mail but in outlook its failing – C. Praveenkumar Aug 29 at 8:03
4

You'll want to read Using Forms in Email: Method or Madness?, and I found this Q&A on Stack Overflow. Basically, your best choice is to conditionally hide the field in Outlook and link them to a page. You can't render forms in Outlook, which uses Microsoft Word in the background to render the email, which is ... limited compared to other modern clients.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.