When a user is trying to customize a Report, he is having a different view than a usual one.

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Is this due to some permission issue or any settings mismatch. Coz even the Switch to Lightning and App menu is visible in a different manner.

Please advise.


You have not upgraded to Report Builder, and this user has Accessibility Mode enabled. You should go in to Setup > (Quick Find) > Reports and Dashboards Settings, and upgrade to the Report Builder. Please see this help topic. Also, the other differences in the UI are because of Accessibility Mode. The user can to go their Personal Setup screen and disable the Accessibility Mode checkbox to get the standard UI.

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