I have dropped the knowledge search in my cases page through Lighting App builder but in my suggested article section. Articles are not showing can you please suggest some solution for showing the articles. I have shown the problem through the below image

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  • I am facing the same issue even if Knowledge setting is configured. Also enabled the suggested articles on Case on the basis of Subject field. Did you find any solution why suggested articles are not showing? Oct 1 '19 at 7:06

To enable suggested articles:

From Setup, enter Support Settings in the Quick Find box, then select Support Settings.
Click Edit and choose Enable suggested articles. Suggested articles and suggested solutions cannot be enabled at the same time.
Choose each audience (channel) that receives suggested articles when submitting a case. Suggested articles are available for the internal app and the portals.
When you're done with the Support Settings page click Save.

Go through the link

  • Thanks for your response. but I have already Enable the suggested articles .but still it is not showing Aug 20 '19 at 7:22

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