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I'd like to have the following scenario:

If the date value of a field called FlightDate is more than e.g. 2 days away, then I would like to wait until the day after (another value) BookingDate in order to send an email. Both FlightDate and BookingDate values are included in the entry point Data Extention of the journey (Journey Data).

I realized that after I create a Decision Split activity and set the condition, it is immediately followed by a normal wait activity (Wait By Duration) and I cannot replace it with a Wait By Attribute activity.

In other words, I would like to have Wait By Attribute instead of a 1 day wait in the picture below (blue arrow).

enter image description here

I am wondering if there's a workaround for this.

1 Answer 1

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In other words, I would like to have Wait By Attribute instead of a 1 day wait in the picture below (blue arrow).

You can just delete this Wait By Duration Activity and add a Wait By Attribute before the Email Activity.

Update:

Disasterkid, I was able to put a Wait By Attribute after the Decision Split (The UI allowed me).

enter image description here

enter image description here

Maybe you are actually having another problem. Can be either:

1) You are trying first to insert the Wait By Attribute after the Decision Split (like in the blue arrow in your pic). The problem is Journey Builder doesn't allow you to set two wait activities one after other (You need to have you Activity between them).

I faced this problem before. I tried to workaround By adding an Email Activity, between the Wait By Attribute and Wait By Duration

[...] -> Wait By Attribute -> Email Activity -> Wait By Duration -> [...]

Then remove the Email Activity.

[...] -> Wait By Attribute -> Wait By Duration -> [...]

The UI will allow this, but when I had gotten an error message when validated the Journey.

So you need to first delete this Wait By Duration, then add the Wait By Attribute.

2) In your comment you're reporting a problem with moving the Decision Split. I think is not possible to move the Decision Split to the right, you need to move the other Activities to the left. I have had this problem either.

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  • Well, that's the point. I cannot move that activity after the decision split. Neither can I replace the wait activity. Aug 16, 2019 at 7:32
  • I get a red X when I try to move the Wait By Attribute between them. Aug 16, 2019 at 7:33
  • I realized it's a bit truícky on Journey Builder. I should first drag the Wait By Attribute to the canvas and then drag the Decision Split right before it. It doesn't work the other way around. At least here! Aug 16, 2019 at 9:13

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