Staff user is a member of Queue 1 attempting to transfer a record to another team which works out of Queue 2.
When updating the owner to Queue 2 and saving the record the following error displays. This error is triggered by a WFR which sends an email alert. (The email template in the email alert is accessible by the user)
Due to the email alert failing, the record remains in Queue 1.
If I remove the email alert from the WFR, the record changes to Queue 2 as desired. If I remove all but the related: staff user from the email alert the record transitions as desired.
The email alert appears to be failing, because NON queue members were included in the email alert. This appears to also include related users (Owner, Client, etc).
I've reviewed the debug logs/logged in as the user and can reproduce, but can't locate a specific error message confirming the diagnosis.
Can I have a email alert notify the client, the queue members and the person transitioning the record to Queue 2 (if all parties don't have membership in Queue 2)