We are checking feasibility around following use cases ,

  • Ingest live agent and email interactions from Salesforce into external system through webhooks.
  • Reply to these live agents and email interactions from external system to Salesforce by hitting the Salesforce API.

Will webhooks comes handy here considering use case for Live agent, is this possible using Webhooks.

I am not able to find much documentation around it .

if anyone can provide any documentation or any article related to it, which can help me to study around these use cases , it will be greatly appreciated. Please suggest and advise.

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