I have been restructuring Profiles and I have just run into an issue. I switched one of my users and now she does not have the "recall" action on the approval history view. She is an approver and needs this action available to her. I switched her back to her old profile and logged in as her to confirm that this is a result of some profile setting. I'm not sure what controls this and am having no luck in my research/troubleshooting. Does anyone know which setting(s) she needs to have this action?
The configuration for recalling an approval is on the process itself.
If you submitted a record for approval but suddenly need to update information in the record, recall the approval request. However, whether you can recall an approval request depends on how your admin configured the approval process that the record was submitted to.
You can find the processes in your org by navigating to Setup > Process Automation > Approval Processes.