Getting error while moving chat buttons from one sandbox to another through changed set. error : Required fields are missing: [RoutingType]

  • Can you add the field RoutingType in your change set as well and try? – sanket kumar Aug 8 '19 at 10:07
  • i think Custom object and Custom Fields can be pushed via Change Sets. However, Standard Objects/Standard Fields are not available. – user71724 Aug 8 '19 at 10:22

Enable Chat first in your production org and then deploy the changes. follow the below steps:-

  1. From Setup in Salesforce Classic, enter Chat Settings in the Quick Find box, then select Chat Settings.
  2. Select Enable Chat.
  3. Click Save.

After that, LiveChatButton object will get enable and it contains RoutingType field. So, you can deploy the changeset.

read more here- Enable chat and LiveChatButton

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It Seems its a known issue. Omni channel does not seem supported on chat. Choose a non omni channel option and deploy - to update later. https://clickdeploy.zendesk.com/hc/en-us/articles/360001395276-Known-issue-while-deploying-Live-Chat-Button-Required-fields-are-missing-RoutingType-

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