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I have currently implemented a button on the account page with a formula that opens a URL based on an external customer ID (Magento). Functionality works great but when I use the button the new window opens and the page takes around 12 seconds to load. Wondering the cause of this and anything that can be done?

  • How you are taking measure of the load time? Is it constant every time? – sanket kumar Aug 7 at 13:20
  • Just manually, pretty much the same every time but the issue is more that just for opening a link that is quite a long time. – user71682 Aug 7 at 13:41
  • Generally it would be issue with the internet speed. – sanket kumar Aug 7 at 13:50
  • But no such issue is occurring with other pages. The salesforce redirect is being shown for the extended period then the intended page is loading immediately. – user71682 Aug 7 at 13:53
  • Spends a long time on this URL: cs108.salesforce.com/servlet/… ... – user71682 Aug 7 at 14:15

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