I have to update the status field through "Community User" but it is showing this error.enter image description here

I have created the quick action for change the status and drop on it on the community ,through my "Community Plus" members case status is changing but not through "Community User"


The Customer Community Plus license is similar to the legacy Customer Portal: Enterprise Administration license.

So, Community plus license user will be able to update Case even if its not shared with him (because they can act as delegated administrator).

On other hand, community license user needs the case to be shared with them to be able to update Case. Check if user has edit access to Case using below query in anonymous window:

System.debug([SELECT RecordId, HasEditAccess 
          FROM UserRecordAccess 
          WHERE UserId = '--user_id--' 
          AND RecordId = '--case_id--']);

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.