I have a custom Profile Centre and I'm using CloudPagesURL() to pass subscriber info and redirect to the centre. Some of the corporate subscribers who are using "Mimecast" are complaining about a warning when clicking an unsubscribe link within the email => "This link downloads a file".

What could be the problem on the Marketing Cloud side of things?

  • what are you looking for can you explain clearly – pkharries Jul 23 '19 at 9:56
  • Is the 'unsubscribe link' the same as the 'custom Profile Center' you are talking about? So that you are under the impression the error is caused by CloudPagesURL() function? – Gortonington Jul 23 '19 at 13:27
  • hard to say what the problem is, but if CloudPagesURL() is indeed the issue, a workaround is to use encryptSymmetric in the emails, and decryptSymmetric on your Cloudpage to pass encrypted parameters between the two. – Jonas Lamberty Jul 23 '19 at 18:20

After conducting an investigation I believe this due to custom settings that were applied to the Mimecast software. Not related to Marketing Cloud functionalities.

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