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I'm trying to get access to an Incident in my remedyforce console and when I access to every one of them I got with this error. enter image description here

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Can you elaborate a bit on what you're doing to get this error?

Generally speaking, GACKs are internal Salesforce errors, and you can read up more about them here: https://developer.salesforce.com/blogs/engineering/2015/02/gack.html. If you got this GACK via the remedyforce managed package, even if you were able to determine the cause, I don't think you can do much about it. I'd start a case with SF, and give RemedyForce access to your system so they can get more details.

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