The function searchAndScreenPop() of the OpenCti Api searches for a given string in all records specified in the SoftPhone layout and returns the search results as a Json string.
Unfortunately, the search is executed on every field of the specified object types on a 'contains' principle (in earlier versions of the api, the search was implemented on a 'starts with' principle). I would expect the function to search only 'Phone Fields' or to provide the possibility to specify what fields are searched.
Is anyone aware of that behavior? Is there a possibility to pass a SOQL search query or is there any other way to control this search?