We are configuring Journey Builder for a client using Salesforce Data Events as Entry, more specifically we want to use the Account object.
When configuring the Entry Source, we see that for the Account object we only have these 3 options in the "Select who to inject into the journey":
The documentation only states: "To specify who enters the journey, such as leads or contacts, choose a Sales or Service Cloud object as the source of the entry event"
- Select when the person enters the journey, such as when a record is created or updated.
- Select attributes from object data to filter who enters the journey.
- Select fields from related objects
It does not specify which fields should appear at this point or at least any recommendation. I tried with all three, and when testing the journey (activating it, rather, as there is no Test button available when using SF Data as Entry Source) only 1 registry was injected from about 50.000 contacts.
SFDC synchronization is working correctly as all the needed objects are being synchronized.
Not sure what other pieces of info I could provide, but if anyone has any idea of what is going on please go ahead.