0

I just configured a Salesforce Data Entry Event in a Journey and after running some tests I would like to delete some fields from the entry data step (those are not mandatory and were checked manually previously).

It seems the checkbox is blocked so I cannot unchecked it, how can I achieve it?

4

For Salesforce Data Entry Events there is no way of editing the entry source configuration currently.

The only way of "modifying" it is:

  1. Create a new journey version
  2. Delete the Entry Event
  3. Configure a new Entry Event
  4. Re-configure all activities using data of that event (decision splits for example)

A Salesforce Data Entry event is only editable as long as it isn't part of any journey or journey version:

NOTE Salesforce entry sources, including the Salesforce Data, Campaign, and Community entry sources, are only editable when no other journey or version uses them. You can't edit the object that a Salesforce entry source uses to decide who enters the journey. To choose a different object in a Salesforce entry source, delete and recreate the entry source.

(Source: Marketing Cloud Documentation - The Salesforce Data Event)

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.