I have an error that occurs somewhere in a REST service in my managed package. I've been trying for hours to get some kind of debug log out of the subscriber Org but to no avail. Whenever I fire a REST request from the outside of the Org and the log entry pops up in my Developer Console - it's just empty.

Has anybody managed to get some information in a situation like this? If so - how?

  • 3
    Have you engaged support to enable ISV logging? By default, logs don't show the execution of managed coffee to protect IP. You have to specifically request this feature.
    – sfdcfox
    Jul 15, 2019 at 20:38
  • @sfdcfox I thought that logging in through the License Management App would allow writing a debug log for the managed package. For some reason, this doesn't seem to work when making a REST request.
    – Semmel
    Jul 15, 2019 at 22:12
  • Basically this: Troubleshooting in Subscriber Organizations
    – Semmel
    Jul 15, 2019 at 22:21

1 Answer 1


I'm not quite sure what changed but it seems it was somehow related to some configuration changes in the debug log. This was the only change I made and suddenly I'm getting the information that I want. I will update this answer if I can figure out what exactly did have this effect.

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