I've created an Organization-Wide Address (Corporate CC) and I want this email to be the default "from" address when an operator send an email through the case Chatter Feed

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as you see from the image, I can see "Corporate CC" in the "From" droplist, but the default is the email of the current User (User User). I tried, like someone suggested, to add the same address to the Feed View "Specify From Address(es)" configuration but still doesn't work.

1 Answer 1


Yes, You can pre-defined the from address on an email action. Open your action, click new on pre-defined field values section. enter image description here

Select from in the field to be pre-defined and then select the email address you want to default for your email action in specific value dropdown and save it. enter image description here

Read more here:- Set Predefined Field Values for Quick Action Fields

  • It worked! Thanks man
    – sfdxdev
    Jul 10, 2019 at 17:03
  • its not working, for me. can you please help me out to understand more Nov 1, 2022 at 13:44

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