Specifically referring to Account and Opportunity records on Lightning. The user owns an opportunity record, when he clicks on the button to change owner, he only sees his name in the dropdown and when he types other people's names, nothing shows up.

The user has a custom profile, the profile has 'Transfer Records = true' and he has View All and Modify All permissions on Account and Opportunity.

What have I missed?

  • Can they see these other people's records (e.g. by navigating there with a URL?)
    – zaitsman
    Jul 5, 2019 at 0:29
  • Yes they can see other people's records.
    – Json
    Jul 5, 2019 at 7:07

1 Answer 1


The reason why the user wasn't able to see others is because the User object was set to private access (sharing settings), changing it from 'Private' to 'Public Read Only' resolved the issue.

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