We have two BUs in our Enterprise 2.0 account. One BU is treated as the Parent and the other is treated as a Child.
We recently connected the Child BU to a Service Cloud Sandbox account. We have created a journey that has a Data Extension entry source, following which there is Service Cloud object activity to populate custom object records from the Data Extension.
When we run the journey, the records in the Data Extension are evaluated, but no records are created in the Service Cloud object.
We have gone through the field mappings and other journey settings, but are not able to identify any possible problems.
Please suggest what are the factors that could be affecting the journey/ preventing the creation of object records.
Thanks a lot for your help!