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I recently created a Survey in the Sales Cloud, but I want to be able to get the responses in the Marketing Cloud to add them to a journey and better manipulate this data. I was able to create a synchronized data source but only with the Survey Invitation entity (MC -> Audience Builder -> Contact Builder -> Data Sources -> Synchronized -> Set Up Object), but as I mentioned before I need the Survey Question Responses entity (Salesforce Standard Object). How can I set up a synchronized data extension with the Survey Question Responses Object?

Thanks

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If that Survey object is not available in Data Sources, then you can try using an Import Activity to import the Salesforce Object.

If your account is integrated with a Salesforce account, use an import activity to create and populate a data extension with the data from a Salesforce object or report.

Email Studio > Email > Interactions > Activities > Import > Create

Under File Location, select the Salesforce Object & Reports. You must be logged in as an integrated user.

Import Salesforce Object

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  • just tried this and the objects were mapped into a data extension, but they did not appear in contact builder as data sources. I guess this might work better for this particular case, but for future reference how can I make the objects appear as data sources?
    – Intern
    Commented Jun 28, 2019 at 11:56
  • just talked to support, seems to be a permission sets issue. I have not tried solving it, but this answer provides a good alternative
    – Intern
    Commented Jul 1, 2019 at 14:25
  • Is the only way is the retrieve the data through the interactions? Can the data be retrieved automated through this route or is this a one off.
    – RobSource
    Commented Dec 23, 2021 at 8:44
  • @RobSource, throw it in Automation Studio and it is automated. Best bet is to sync it through synchronized data extensions and just write a SQL query. Commented Jan 12, 2022 at 0:53

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