(I actually think this might be a bug...)

Note: Org-wide defaults on accounts/contacts/opportunities/cases are all set to "Private".

I have the following role hierarchy:

enter image description here

As expected, Team Lead 3 cannot see contacts owned by Team Lead 2, even if Team Lead 3 owns the account.

However, if I create the following sharing rule...

enter image description here

...suddenly Team Lead 3 AND Team 3 / Group 2 BDA can see all contacts (not opportunities or accounts) owned by the other Team Leads AND their subordinates. If I delete this rule, the sibling access issue goes away. I don't understand how a sibling's access would be exposed when it is on a completely different hierarchy than the roles in the rule.

Does anyone have any insight? Is this a bug or am I misunderstanding something here?

  • if you click on the Share button for a Contact record now visible to Team 3/ Group 2 BDA you can see the reasons why SFDC is exposing that Contact – cropredy Jun 28 '19 at 0:21

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.