Have a Process Builder condition that isn't working and I'm unsure if its my formula or if it's another part of the PB that is preventing this from working.
This condition is the 4th out of 41 conditions (decision diamonds) in the Process.
I'm testing a Case record to see if it's Case.Status field is new or changed to a picklist value of 'RMA Shipped'.
If RMA Shipped is selected, I then perform an Immediate Action of Updating the Case record Owner to FSI Shipping Queue.
Here's my decision formula:
( ISNEW() || ISCHANGED([Case].Status) ) && ISPICKVAL([Case].Status, "RMA Shipped")
and here's my immediate action:
Can anyone share if they see any fault in my logic or syntax?