Is it possible in Email Studio's Tracking > Sends tab to get the device/platform info e.g. a pie chart on the devices on which the email was opened or clicked?

Otherwise is this possible through Automation Studio's SQL Query activity?


Device stats are not available via any standard data view. You can, however, do a data extract activity in automation studio which can be configured to include this using the check box "user agent"

  • Thank you! Could you specify where this option is located? Jul 1 '19 at 17:15
  • Hello, when you configure a data extract you will be able to select it. In some cases it may not be there, but can be requested via ticket to support :)
    – Doug
    Jul 4 '19 at 22:31

There are three avenues to get the information you're after:

1) Return Path Integration

2) Discover Reports in Analytics Builder

  • Requires 'Discover' feature to be purchased and enabled on your account.
  • Relevant Report: "Email Performance by Device"

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3) Tracking Extract in Automation Studio

  • Request SF Support to configure the extract type: "Tracking Extract"
  • Request SF Support to enable "Include User Agent Information"
  • see Extract Outputs Reference

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