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Is it possible in Email Studio's Tracking > Sends tab to get the device/platform info e.g. a pie chart on the devices on which the email was opened or clicked?

Otherwise is this possible through Automation Studio's SQL Query activity?

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Device stats are not available via any standard data view. You can, however, do a data extract activity in automation studio which can be configured to include this using the check box "user agent"

  • Thank you! Could you specify where this option is located? – Disasterkid Jul 1 at 17:15
  • Hello, when you configure a data extract you will be able to select it. In some cases it may not be there, but can be requested via ticket to support :) – Doug Jul 4 at 22:31
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There are three avenues to get the information you're after:

1) Return Path Integration

2) Discover Reports in Analytics Builder

  • Requires 'Discover' feature to be purchased and enabled on your account.
  • Relevant Report: "Email Performance by Device"

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3) Tracking Extract in Automation Studio

  • Request SF Support to configure the extract type: "Tracking Extract"
  • Request SF Support to enable "Include User Agent Information"
  • see Extract Outputs Reference

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