When Case is created the "Status" of the Case will be "New" and "Case Owner" is Queue, Now when we change "Case Owner" from Queue to User, Salesforce is sending notification email to queue members instead of Case Owner(User).

I went into Queue settings and saw "Send email to members" is unchecked

enter image description here

Can anyone let me know why it is sending emails to Queue members instead of case owner

  • Any other workflow rules, flows etc? Might also be worth checking the support settings as their are default rules in there too.
    – n34_panda
    Jun 22, 2019 at 14:35

1 Answer 1


The Queue email field is left blank which is why it is sending email to all members. This might help. Stop email notifications to Queue

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .