We have already raised this issue to the SDK Team but they passed us to SF Support and when we raised this to SF Support, they suggested to just post a question here as this is the fastest way to resolve Mobile SDK issue.
We can't receive push notification for all the cases logged by all the users. It was working before but the functionality has stopped on our Sandbox org during the preview dates for Summer '19.
I should receive a Push Notification within seconds, for the auto-response to the case I just opened
ACTUAL RESULT/UX (bug)
I do NOT receive a Push Notification at all, for the auto-response to the case I just opened
I open the iOS app (any version)
I authenticate as a new user or an existing user
Press "Get in touch” button from More screen
I open a new case and fill in all mandatory fields
RESULT: *** No push notification received****
VERSION OF SDK COMPONENTS BEING USED
All SDK version
DEVICE(s) AND VERSION(s) of IOS BEING USED
iOS 11.0 and above
Is this related to Summer '19 release?
The last time we raised this with the SF Support, it was related to our Android app but was resolved by the patch release of Summer '19. Now, the issue is on the IOS side.