0

I've been implementing and developing Salesforce , Field Service Lightning in order to pursuit my workplace goals and mission. Currently the workforce is experiencing a short block that needs to be fixed.

If I have 2 Service Appointments assigned for the same technician in a order... ; for example

1) 2:00PM - 2:15PM

and another

2) 2:15PM - 2:30PM

When the technicians finished the first Appointment, the application doesn't allow the technician to mark the job as complete ( this is were it bring the error "Cannot Dispatch Next Service". It's not after he has market the last job in that tendency line, that then allows him to change the status of the job.

Let me refresh.

It's not till he has market (2:15PM - 2:30PM) complete, he won't be able to change the status to complete in the first one.

Is there any rule in which I could go above it and allow this to happen?

Thank you.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.