We need some help with the following. In our org we made a entitlement process for the Case object, which is for the Latest_Permitted_Date__c field. When the latest permitted date has expired, the Milestone violation action updates the Case Status field to 'Escalated'.

This is working. However, we want those escalated cases to have the the Case Status 'On Hold'. We created a process in PB for this, but this is not working after the Milestone violation action has occured. We also tried doing it with Apex, but that also doesn't start after the Milestone violation has occured.

Does anybody know why these processes aren't firing after the field update from the Milestone action? See our process in PB below


PB Screenshot

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