1

I have the following case.

I created a journey and I need to send an SMS as an exit requesting the evaluation of the customer in his experience in the store. For example: Hello customer, evaluate our service: 1. Bad. 2. Good. 3. Great. Please respond with a number from 1 to 3.

So I want to get the answer and save in a data extension.

Is it possible to do some automation for this? I'm running out of ideas on how to solve this.

3

You need to use the MobileConnect Data Strings and variables.

Get the customer's response using something like:

%%[
VAR @response
SET @response= [MSG(0).NOUN(0)] 
UpsertData('DE',1,'Mobile_Phone',MOBILE_NUMBER,'CustomerResponse',"response")
]%%
Thank you for your response...

Or you can directly get the customer's ContactKey using the Mobile_Number and save it to your DE.

The MSG(0).NOUN(0) returns the first noun in your customer's message. Documentation

| improve this answer | |
  • Would you mind marking this as answer if it resolved your problem? – Rachid Mamai Oct 1 '19 at 8:26

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.