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I have the following case.

I created a journey and I need to send an SMS as an exit requesting the evaluation of the customer in his experience in the store. For example: Hello customer, evaluate our service: 1. Bad. 2. Good. 3. Great. Please respond with a number from 1 to 3.

So I want to get the answer and save in a data extension.

Is it possible to do some automation for this? I'm running out of ideas on how to solve this.

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You need to use the MobileConnect Data Strings and variables.

Get the customer's response using something like:

%%[
VAR @response
SET @response= [MSG(0).NOUN(0)] 
UpsertData('DE',1,'Mobile_Phone',MOBILE_NUMBER,'CustomerResponse',"response")
]%%
Thank you for your response...

Or you can directly get the customer's ContactKey using the Mobile_Number and save it to your DE.

The MSG(0).NOUN(0) returns the first noun in your customer's message. Documentation

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  • Would you mind marking this as answer if it resolved your problem?
    – Rachid Mamai
    Commented Oct 1, 2019 at 8:26

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