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We have a requirement where we have to send email alert to current user when his/her omni-channel is set to offline. I don't see an option to achieve this using Process Builder. But would like to know if it possible using Trigger.

  • If you are using Lightning, a Lightning component can detect the logout event: developer.salesforce.com/docs/atlas.en-us.omni_channel_dev.meta/… – Girbot May 31 '19 at 17:05
  • Only if you were to use platform events could you use a trigger. The console supports platform events. I think you'd need to do it based on a combination of lightning:omniChannelWorkloadChanged and lightning:omniChannelStatusChanged. I wouldn't want to rely on just reading one of those. – crmprogdev Jun 1 '19 at 16:33

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