I launch a community with the customer account portal template. The account hierarchy is launched in Salesforce.

But when I switch to the community, I don't see the account hierarchy, and the button "view account hierarchy" isn't displayed.

I log in to the community as system admin and as partner user. I see nothing but the parent account field on the detail page.

How can I do to see the account hierarchy in customer account portal ?

  • Unfortunately the account hierarchy function is not available for community users. You'll need to search AppExchange to see if there's a custom component, or you'll have to build your own. – David Cheng May 27 '19 at 17:03
  • Ok, thank you @DavidCheng for your answer. – infopico Jun 3 '19 at 9:51

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.