I launch a community with the customer account portal template. The account hierarchy is launched in Salesforce.

But when I switch to the community, I don't see the account hierarchy, and the button "view account hierarchy" isn't displayed.

I log in to the community as system admin and as partner user. I see nothing but the parent account field on the detail page.

How can I do to see the account hierarchy in customer account portal ?

  • Unfortunately the account hierarchy function is not available for community users. You'll need to search AppExchange to see if there's a custom component, or you'll have to build your own. May 27, 2019 at 17:03
  • Ok, thank you @DavidCheng for your answer.
    – infopico
    Jun 3, 2019 at 9:51


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