1

It would be awesome to have statistics on how users interact with apps in salesforce, both the standard ui and the custom ui. For instance, I want to track ui interactions in lightning service console.

In a completely custom built website I would use google analytics or something like heatmap.it, but as far as I am aware, this is not possible if I want to capture what parts of the standard ui, the user clicks on.

Anyone aware of any solutions out there for this purpose?

0

May not be completely what you want, but you could utilize Event Monitoring here to at least get some of the information for your use case.

Two of the event types that seems to fit your use case are:

  • Lightning Page View Event Type

    Lightning Page View events represent information about the page on which the event occurred in Lightning Experience and the Salesforce mobile app. A Lightning Page View event tracks the page a user visited, how long the user spent on the page, and the load time for the page

  • Lightning Interaction Event Type

    Lightning Interaction events track user actions in Lightning Experience and the Salesforce mobile app, such as the user clicking, tapping, or scrolling on a page.

  • It might not be but it's definitely along the lines. Thank you for the heads up though. Am I right to say that to use event monitoring, I need to purchase a Shield license? – Andreas86 May 27 at 8:37

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.