How can I create a report that shows when HTML emails were last opened.  I can see this information when looking at a contact's past history.  I have run the HTML Email Status report.  It lists a very small number of emails that were sent and the date they were last opened.  How can I get a complete list of emails sent and when they were last opened.  I am not using Eistein Activity Capture.

1 Answer 1


The HTML Email Status Report only shows messages that were sent by the running user. The help article also mentions:

To make the HTML Email Status report available to others

  1. Add your HTML Email Status report to a Salesforce.com Dashboard.

  2. Set 'View Dashboard As' to the User that sent the email.

  3. Save the dashboard.

There's no way to get all status from all users in a single report or view.

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