What I'm Trying to Accomplish
We are trying to import all of our self help documentation (held on another website) into our SalesForce knowledge base. Our self help "articles" are grouped by related tags.
Where I'm At
Currently I have all articles( via JSON), can input articles into Salesforce (Using JSForce), and am now looking to attach multiple "Topics" onto the newly created/migrated articles that will be moving to Salesforce to better link our articles for searching by our end users.
I've seen the object model of articles: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_erd_knowledge.htm
However im fuzzy on how topics connect to articles.
Stuff I don't know
- Are multiple topics the best way to link articles for search in the community?
- Where/How do i even find the object model for the link between Topics & Articles?
- Is there a way through either API or APEX or any other way (except manually tagging each individual article) to attach multiple topics to an article? If so can you show me an example?