I have a process where on insertion of a record in the custom table, an email is triggered to the customer. To achieve this we created a workflow and an HTML email template which triggers the email. The requirement is now to track the email, create a report and display the same. To achieve that I have enabled email tracking in activity settings.

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After this, I tried to create the HTML status report from reports. But the data to viewed is 0 records

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I read that you can view the emails from the user that sends the email. Hence I might be seeing 0 records. So I created the same report through Admin user but still the same issue. I am not sure which user would send the mail. The user which created the workflow or the user which created the email template.

Help here would be really appreciated.

1 Answer 1


I know it is very late.

It is because this report only shows the records when the logged In user send an email. I am also facing same issue. I want to show all Emails Status report. But as per below documentation it will work for logged in user is a sender. https://help.salesforce.com/s/articleView?id=000321515&type=1


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