I have a rich text field on contact object.
I want to send an email whenever the content in the rich text field changes. I have enabled field history tracking. If reporting is a right way to achieve this, I need the report to clearly specify that there is a change. Or can a report be sent only when there is a change?
I have created a workflow rule, to use the "ISCHANGED" function. But, I get this error: Error: Function ISCHANGED may not be used in this type of formula. Below is a snapshot of the same.
I know that I can write a trigger, use emailmessaging to send email. Is there any simple and efficient way to do this ?
[Update] I was able to achieve this through process builder, because I just read that workflow rule does not allow to track changes for rich text field.
But still, I would like to know if this can be done through reporting.. since reports do not need any deployments/ CI process.