I have an entitlement process with a single milestone in it. I've created a support holiday and linked it to the business hours record I have set up on the milestone and on the entitlement process.
According to the documentation
Escalation rules and entitlement milestones wouldn’t apply during the holiday.
But when I look at the case during the holiday, I can see the milestone time still counting down like normal. Why is that? Shouldn't the milestone be stopped during the holiday?