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I have 2 record types: PSP and Closed PSP of the Case object. While declaring a sharing Rule, I am trying to add Closed PSP as a record type in one of the sharing rule. But I am getting the error as

"Error: Entity: ​Case, Id: U#2e.14ff (RecordType), Name: RecordTypeId, Error: Invalid record type name or ID: Closed PSP"

. While PSP record is getting added successfully.

  • Is Closed PSP record type active ? – Vijay Ganji May 2 at 14:50
  • Yes it is active – Prerna May 3 at 8:48
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Apart from these 2 record types, I had several other record types. So the character limit allowed only "Closed" instead of "Closed PSP".

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