I have recently started a new contract with an organisation I was working with last year. We have reactivated my Salesforce account with the same email address as was used last time, however I now only have Chatter functionality, and need access to our full Salesforce suite. Is there some step we have missed in reactivation?


  • 1
    Check the license.
    – Adrian Larson
    May 2, 2019 at 2:23
  • Better if you can edit your question and add user record details like profile and license name. May 2, 2019 at 4:40

1 Answer 1


As @AdrianLarson mentioned in his comment, it's a licenses assignment issue.

You need to select the "Salesforce" User License when adding / reactivating a user:

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If you don't see the Salesforce option, it means you've used all your full Salesforce license and need to purchase more, or adjust it from a different active user.

You may need to deactivate the user first before being able to adjust their User License.

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