From what I see online, after I click on Create > Email Message I should have an option called HTML Email in the dropdown box. However, I only see Template, Text Only, and Existing Email. How do I go about creating an email from HTML?


You may need to have it enabled in your roles and permissions or contact support to enable if you don't see it in the drop down. See image below:

create HTML

  • Yep that's what I'm missing. Do you know what permission this would be? – Josh Apr 22 '19 at 17:55
  • 1
    Give yourself Administration and Marketing Cloud Administration if you can. Log out and log back in. If that doesn't work, you'll have to contact support to enable it somehow. – Jackson Chen Apr 22 '19 at 17:56

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