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From what I see online, after I click on Create > Email Message I should have an option called HTML Email in the dropdown box. However, I only see Template, Text Only, and Existing Email. How do I go about creating an email from HTML?

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You may need to have it enabled in your roles and permissions or contact support to enable if you don't see it in the drop down. See image below:

create HTML

  • Yep that's what I'm missing. Do you know what permission this would be? – Josh Apr 22 '19 at 17:55
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    Give yourself Administration and Marketing Cloud Administration if you can. Log out and log back in. If that doesn't work, you'll have to contact support to enable it somehow. – Jackson Chen Apr 22 '19 at 17:56

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