Using "Person Accounts", I'm discovering that cases created via
Email-To-Case are not being auto-associated with the
PersonAccount that shares the
PersonEmail field. This Knowledge Base article mentions this exact flow - but only talks about Contact's?
Is it possible to declaratively associate cases created via
Email-To-Case with a
Person Account on the
PersonEmail field? Or another email field for that matter (comment here does not make it appear so)?
The goal is to get
Case Auto Response rules working, but again, I am seeing this is not possible (obviously unless the Case is associated to a
Account record), which happens OOTB if
Contact.Email matches (and I'm not sure what field on
I can most likely replace the
Case Auto Response with a